Contact our team
For product questions, account help, trade issues, payout enquiries, complaints or privacy requests, email support@kado.vip. You do not need to sign in or install the app to contact us.
If you use the Kado app, you can also open Help Center or Contact Support. We respond to the contact address you provide. Please allow time for us to investigate; a response or payout time is not guaranteed by this page.
Help us find your request
- Briefly describe what happened and what help you need.
- For an account issue, provide the email address or phone number linked to your Kado account, including the country code where relevant.
- For a trade or payout issue, include the order or transaction reference and the date. Redact unrelated information in screenshots.
- For a complaint, explain the issue and the resolution you are seeking. We may request additional information to investigate.
Never send your password, PIN, one-time verification code or complete gift card code by email. Share card proof only through the trade flow that requests it. We may need to verify account ownership before discussing private account information or making changes.
Account and data deletion
You can request deletion of your account and associated data without reinstalling the app. Read Account & Data Deletion for the email request method, identity verification, deletion scope and records that may need to be retained.
Privacy requests
To request access, correction or deletion of personal information, or to raise a privacy concern, email support@kado.vip with “Kado privacy request” in the subject line. Describe your request and how we can identify the relevant account. Do not attach identity documents unless we request them through an appropriate channel.
Our Privacy Policy explains how we use and protect personal information, and the choices and rights you may have.
Official channels
Our official website is kado.vip. The support address on this page uses the same domain. If a message seems suspicious, start a new email to support@kado.vip rather than relying on an unexpected link or sender.
Kado is operated by Kado Technology Limited. The company’s registration information and mailing address appear in the footer. For service conditions and limitations, see our Terms of Service and Service Disclaimer.