Privacy Policy

1. Who we are and this Policy

Kado Technology Limited (Hong Kong company number 80977843), whose registered office is RM 1202, Flat A, 12/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Hong Kong, operates the Kado website and application. In this Policy, "Kado", "we", "us" and "our" refer to that company. This Policy applies when you browse our website, create or use a Kado account, submit a gift card trade, receive a payout, or contact support.

This Policy describes the personal data we handle, the purposes for doing so, the circumstances in which it may be shared or transferred, and choices you may have. A specific feature may provide an additional notice at the point where information is collected. If you do not provide information that is required for a feature, we may be unable to provide that feature or complete the related transaction.

2. Browsing this website

This is a public information website. Browsing it does not require a Kado account. It has no sign-in, trading form, advertising trackers, analytics scripts or non-essential cookies, and it does not connect to the app database. Fonts and images are served with the website.

Our hosting and security providers may process IP address, browser information, requested pages, request times and security events to deliver the site, detect abuse and maintain availability. If you email support, we process your email address, message and any information you choose to send so that we can respond. Email links open your email application; they do not submit a request until you send the message.

The sections below also explain data processing in the Kado app. You do not provide the app data listed below merely by viewing this website.

3. Personal data we collect

The information we collect depends on how you use Kado. It may include:

Account and contact information: name, email address, phone number, profile details, login identifiers and account preferences.
Verification and security information: information you provide when asked to verify your account or a transaction, trusted-device and session details, security events, and records used to identify suspicious or unauthorized activity. We do not ask you to send identity documents unless a Kado flow specifically requests them.
Trade and card evidence: gift card brand, country, currency, value, code or other card details you enter, images or files you submit as proof, trade status, review results, quote and payout records, and communications about a trade. Card images or details may be processed with automated recognition tools to assist card review; automated results may be checked or corrected during a review.
Payout information: recipient name, bank or payment destination details, payout amount, provider response and transaction reference needed to submit, reconcile or investigate a payout.
Support information: messages, issue categories and attachments you send to support and the steps taken to resolve your request.
Technical and usage information: app version, device and operating-system attributes, language, timestamps, diagnostic and security logs, and interactions needed to keep the Services reliable and protect accounts.
Information from others: limited information from a payment or payout provider, card issuer, verification or fraud-prevention service, or another person involved in a reported issue, where relevant to a trade, account or legal obligation.

Please do not include passwords, one-time codes or unrelated sensitive information in support messages. Submit card codes and proof only through the trade flow that requests them.

4. How and why we use personal data

We use personal data to:

create and administer accounts, authenticate users, maintain sessions and provide requested features;
receive and review trade submissions, verify card evidence, calculate and communicate quotes, and process or investigate payouts;
respond to support requests, communicate transaction and security status, and maintain records of our dealings with you;
detect and investigate fraud, account compromise, abuse, disputes and violations of our Terms;
maintain, troubleshoot and improve the availability, safety and performance of the Services; and
comply with legal obligations, respond to lawful requests, establish or defend legal claims, and protect the rights and safety of Kado, users and partners.

Where applicable law requires a legal basis, we rely on the basis appropriate to the purpose and context, which may include performing our agreement with you, meeting a legal obligation, protecting a legitimate interest that is not overridden by your rights, or your consent. Where we rely on consent, you may withdraw it as permitted by law; withdrawal does not undo processing already carried out lawfully.

We do not sell personal data. We may disclose the minimum information reasonably needed for the purposes above to:

infrastructure, hosting, authentication, communications and technical service providers that operate the app, website, support functions and security systems for us;
card-review or recognition service providers where submitted card details or proof are used to assist a trade review;
banks, payment networks and payout providers to send, reconcile or investigate a payout you request;
verification, fraud-prevention and security providers where a check is needed for an account or transaction;
our professional advisers, auditors, insurers and service providers who are subject to appropriate confidentiality duties;
regulators, courts, law-enforcement bodies or other persons when disclosure is required by law or reasonably necessary to protect rights, safety or security; and
a prospective or actual purchaser, investor or successor in connection with a business reorganization or transfer, subject to appropriate safeguards and applicable law.

Service providers handling personal data on our behalf must follow our instructions and appropriate confidentiality and security obligations, including protections consistent with this Policy and applicable law. They are not permitted to use it for their own purposes except as allowed by law. A payment provider or card issuer may separately handle information under its own privacy notice and terms.

6. International transfers

Kado is incorporated in Hong Kong and our service providers or payment partners may process information in Hong Kong or other countries where they or their systems operate. Those countries may have data-protection rules different from the rules where you live. When applicable law requires safeguards for an international transfer, we will use the safeguards required by that law and limit the information transferred to what is needed for the relevant purpose.

7. Retention

We retain personal data only for as long as reasonably needed for the purpose for which it was collected, including to provide the Services, complete and evidence trades and payouts, maintain account and support records, protect security, resolve disputes, and meet legal, accounting or regulatory requirements. The appropriate period depends on the type of information and the circumstances. When information is no longer needed, we will delete it, anonymize it, or securely isolate it where deletion is not immediately possible or a legal retention obligation applies.

8. Security

We use access controls, session protections, operational safeguards and security monitoring designed to reduce the risk of unauthorized access, loss or misuse. No method of transmission or storage can be guaranteed completely secure. You should protect your password, PIN, verification codes and devices, use only official Kado channels, and contact support promptly if you suspect that your account or card information has been exposed.

9. Your choices, deletion and rights

Depending on the law that applies to you, you may have the right to request access to or correction of personal data, request deletion or restriction, object to certain processing, withdraw consent, or complain to a privacy regulator. You can review and update some profile and payout details in the app, and you can ask us to assist with a privacy request through in-app Help Center or Contact Support, or by email at support@kado.vip. We may need to verify your identity and may retain or continue processing some information where the law permits or requires it. We will explain if we cannot fulfil a request and why, as required by law.

You can delete your account in the app at Profile > Security Center > Close Account, or request account and associated data deletion by email without reinstalling the app. See Account & Data Deletion for instructions, verification, the types of data removed and the limited records that may be retained.

You can opt out of optional promotional messages using the unsubscribe or preference controls provided with them. We may still send essential service, trade, security and legal notices.

10. Children

The Services are not intended for anyone under 18 or below the age of legal majority where they live, whichever is higher. We do not knowingly permit such a person to create an account or trade. If you believe a minor has provided personal data to Kado, email support@kado.vip or by email at support@kado.vip so we can review the account and take appropriate steps.

11. Cookies and similar technologies

This static website does not set application cookies or use browser storage to create an account or track visitors. The Kado app uses essential device storage to keep a session, remember a setting, protect sign-in and make requested features work. If we introduce optional analytics or advertising technologies, we will provide any notice and choice required by applicable law before using them where required.

12. Changes to this Policy

We may update this Policy as our Services or legal requirements change. The current version and its effective date will be shown here. If a change materially affects how we handle personal data, we will provide additional notice through the app, website, or another reasonable channel where required by law.

13. Contact us

For privacy questions or requests, contact Kado through Help Center or Contact Support in the app, or email support@kado.vip. You may also write to Kado Technology Limited, RM 1202, Flat A, 12/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Hong Kong. Please describe your request without including your password, PIN or one-time code.