Request deletion without the app
You can request deletion of your Kado account and associated personal data by email. You do not need to reinstall the app, create a new account or sign in to this website.
- Email support@kado.vip with the subject Kado account deletion.
- State that you want to delete your Kado account and its associated personal data. Include the account’s registered email address or phone number, with country code. If possible, send the request from the registered email address.
- Our support team will reply to verify ownership and explain any steps needed to resolve pending activity or balances. Never send a password, PIN or one-time verification code by email.
Opening the email link does not submit a request automatically. Send the email from your email application. If the link does not work, copy support@kado.vip and the subject above into a new message.
Delete your account in the app
Open Profile > Security Center > Close Account in the Kado app. Review the closure information, resolve any balances or pending activity, and complete verification using your verified contact method. Follow the confirmation steps to permanently close the account.
If you cannot access your registered contact method or complete verification, email support instead. We will discuss a suitable way to verify ownership; do not send identity documents unless requested through an appropriate channel.
Verification and timing
Deletion is permanent. We verify account ownership to protect against unauthorized deletion. We aim to respond to requests within 30 days and complete a verified request as soon as reasonably practicable, subject to any shorter deadline required by applicable law. If verification, unresolved transactions or a legal requirement affects the timing, we will explain what is needed and provide an update.
Available, pending or frozen funds, open trades and unfinished payouts may require resolution before final closure. Contact support so that legitimate balances and transaction issues can be addressed. A request is not a reason to forfeit a valid entitlement.
What deletion removes
Account deletion removes your sign-in account and active profile and ends access to the account. Associated active personal data and private uploaded files are deleted or de-identified as appropriate, including profile and contact details, saved account preferences, saved payout details, avatar images, gift card proof images, support attachments and verification uploads, except where a specific legal or unresolved issue requires limited retention.
We also take appropriate steps with service providers that process data on our behalf. Some residual copies may remain in protected backups until their normal replacement cycle; they are not used to restore an active account or for ordinary service access. A newly created account will not restore the deleted account or its history.
Records that may be retained
Limited records may be retained for legal, tax, accounting, fraud prevention, security or dispute-resolution purposes. These can include transaction and payout references, amounts and status, wallet ledger entries, relevant support case records, and a deletion audit or protected account-identifier hash. Access is restricted and the information is not used to keep your account active.
Retention depends on the record and the applicable obligation rather than one period for all data. We retain a record only for as long as the relevant requirement or unresolved matter reasonably needs it; if retention is required, we will explain the categories, reason and applicable period or criteria when responding to your request. When that need ends, records are deleted, anonymized or securely isolated as appropriate. See the Privacy Policy for further information.
Other data requests
You can also ask for access, correction or deletion of particular personal information by emailing support@kado.vip with “Kado privacy request” as the subject. Explain the data concerned and how to identify your account. Some data is necessary to keep an account or complete a transaction; we will explain if a request would require closure or cannot be fulfilled under applicable law.
This request process is provided by Kado Technology Limited, the operator of the Kado app. Our company details and contact address are in the footer.